Frequently Asked Questions
Is there a timeframe Sellers are asked to ship out their sold item?
Sellers are asked 5-7 days to ship out their sold item. If the Seller is out of town or unable to ship out the item in that timeframe, we ask the Seller to email us at hello@shopequestriancloset.com so we can notify the Buyer.
When does the Seller receive payment for their sold item?
Once the sold item has been received by the Buyer, the payout will be processed on the 1st or the 15th of the month, whichever is closer.
What % commission does Equestrian Closet take?
We take 35% and the Seller keeps 65%. It is free to list items on our marketplace.
Is Equestrian Closet available to users outside the U.S.?
Right now, Equestrian Closet only processes purchases/shipments within the U.S.
Does Equestrian Closet accept returns/refunds?
All sales are final on Equestrian Closet. We may ask the Seller to accept a refund if the item received by the Buyer was described incorrectly (condition, etc.). You should report this issue by emailing hello@shopequestriancloset.com. In order to maximize our chances of being able to help you, please report any issues with your order as soon as possible. We may ask you to upload photos or offer details related to the disputed item and its packaging. We may hold funds owed to a Seller, pending resolution of a dispute or issue with an order. Refunds or exchanges for the following issues are solely at the Seller’s discretion (and we typically do not request returns/refunds for these situations): item doesn’t fit you; you changed your mind; you accidentally ordered the wrong item, size, color, etc.; you no longer need the item; the item was damaged in the mail through no fault of the Seller; or delayed deliveries. Equestrian Closet is an intermediary, we connect Buyers and Sellers. We value your business and want you to have a great experience, so if there is an issue with your order, we will work to connect you with the Seller or reach out on your behalf.
Who pays for shipping?
The Buyer pays for shipping. We provide the Seller with a pre paid shipping label. The only additional cost the Seller is responsible for will be shipping supplies (box, bubble wrap, etc. if needed).